How to Temporarily Deactivate or Suspend Airtel DTH Connection

Are you planning for a trip and don’t want to pay for the Airtel DTH connection? In that case, there is a solution that you can use. Now, you can suspend or temporarily deactivate the Airtel DTH connection for a specific time period.

That way, you can save a considerable amount of money from getting wasted. It is a wise thing to temporarily suspend your Airtel DTH account if you are going out and don’t want to pay for the unused days.

In order to retain customers, companies like Tata Sky and Airtel allow users to suspend or temporarily deactivate Airtel DTH connections.

Do you too want to temporarily deactivate your Airtel DTH connection when you plan to not use it for a few days/weeks? In that case, you can opt for a wide array of solutions that will help you to do.

3 Ways to Temporarily Deactivate Your Airtel DTH Connection

There are multiple official methods for you to deactivate or suspend your Airtel DTH account temporarily. Here, it is imperative to note that Airtel DTH doesn’t have an automated process. You will need to send an email or call customer care and request to temporarily suspend your Airtel DTH connection.

Things you need to know before temporarily suspending Airtel’s DTH account:

• It is vital to remember that customers can use this facility only three times a year.
• The maximum duration for which you can deactivate your Airtel DTH account is not mentioned anywhere.
• Rs. 30 will be charged if you choose to temporarily deactivate your Airtel DTH account.

So, without wasting any time, let’s check how you can temporarily suspend Airtel DTH easily

1. Call Airtel DTH Customer Care

One of the ways you can use to temporarily deactivate your Airtel DTH Account is by calling the customer care number. There are multiple contact numbers available to talk with a support executive.

• If you are an existing Airtel user, you can call 12150 to reach Airtel DTH customer care.
• Other users, can reach out to 1800-103-6065 or 1800-102- 8080.
• If none of the above toll-free numbers work, you can try the tolled number 020-40181400. Please note, additional call charges will be applied when you call this number.

Apart from this, Airtel DTH customer care also has multiple phone numbers depending on the state that you are residing.

You need to call any of these numbers and explain the service you want. They will respond to your request within a few minutes. You can reactivate the service whenever you want by again reaching out to the above numbers.

It is always suggested to make the phone call from a registered mobile number to pull your account information automatically and it helps you save a lot of time.

2. Send Email to Airtel DTH Customer Care

Another way to temporarily suspend or deactivate the Airtel DTH connection is by sending a written email to digitaltv@airtel.com

Don’t worry, for your convenience, we have drafted an email template that you can use to send the email after making the necessary changes. Please make sure you change your Name, Customer Id, days to deactivate, starting date, and ending date.

3. Don’t Pay the Bill, Simple!

There is yet another way to temporarily deactivate your Airtel DTH account. Though this sounds funny, you can just stop paying the bill, and you won’t have to worry about contacting customer care! When you are back from your vacation, recharge your account with Rs. 100 to resume the Airtel DTH connection immediately. Please note, this only works if you have a limited balance in your Airtel DTH account.

For example, if your remaining balance is Rs. 50, your account will be deactivated automatically after 3-5 days depending on your monthly plan. However, if your account has a high balance like Rs. 500 or more, it is better to contact customer care or write an email to the support team to temporarily hold your Airtel DTH account.

However, there are some penalty charges that you need to consider.

If you have a monthly plan amounting to 350 INR or more, you will need to pay 20 INR after the break period. Moreover, if you have a monthly plan of less than 350 INR, you will be charged 15 INR.

Now, if there is an activity for 720 days (2 years) or more, then the account will be considered inactive. Moreover, any remaining credits or balance will expire. If you don’t want to lose your credits or balance in your account, please ensure to pay the minimum amount so that your Airtel DTH connection will be inactive status.

If your account is not activated for more than 2 years, you are charged 150 INR  to reactivate your Airtel DTH connection.

Frequently Asked Questions

Conclusion

These are the 3 official ways to temporarily deactivate or suspend your Airtel DTH connection. Now, you can go on the desired trip without worrying about money wastage. It would be really great if Airtel automates this process via their app, IVR, or website similar to Tata Sky. Also, the charges for temporarily deactivating the Airtel DTH connection sound unfair to me where Tata Sky does the same for free of cost.

I hope Airtel soon will automate the temporary deactivation process and reduce/void the charges for the same. If you face any problems while deactivating your Airtel DTH connection temporarily, let us know in the comments below. If you are happy with the resolution, let us know through which medium do you get the timely resolution? This will surely help our readers if they want to deactivate their Airtel DTH account quickly.