When we face an issue with a product, the first thing we check is the expiry date of the warranty period. If it doesn’t expire, we will bring it to a service center and get it repaired.
But with LG’s Nexus 5X, we see a whole different scenario, at least with the ending of the above situation.
According to a Reddit thread, a considerable amount of 5X users are facing this issue. The exact problem is the phone, getting into bootloop.
LG Comes Up with Full Refund for impacted Nexus 5X Devices
When people brought the affected unit to service centers making use of the warranty period, LG couldn’t solve their problem. The reason they got was the lack of hardware components.
Recently, Google came up with its own flagship smartphone range, Pixel, giving an end-notion to the Nexus series. Obviously, they stopped selling any Nexus phones. And, it seems like LG has halted the production as well.
Quoting the Reddit thread, customers, who bought units for service got the following mail.
“We’re sorry to hear that you’ve experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair. We have received your device at our repair facility but currently, a part to complete the repair is out of stock and is no longer available.
To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt. Your refund can take approximately 4 weeks to receive due to the holiday.”
LG launched 5X in collaboration with Google about a year ago back in 2015 October. People who bought it even in November can claim for warranty.
Also Read:- Nexus 5X vs iPhone 6
As the mail says, you will get a full refund for your damaged phone if you are getting this issue. In order to claim the refund, you must contact LG.
They will give your money back with some strings attached. The refunding process is a lengthy one, lasting at least 4 weeks. So, you should submit the documents and they have to verify the same.
Nexus 5X was really an affordable phone with some fabulous specs. The Snapdragon 808 and Adreno 418 worked hand in hand to bring smooth performance to the front. They offered two storage options; both 16 and 32 GB.
The back and front cameras were 12.3 and 5 megapixels respectively. The fingerprint scanner was fast enough and it has a decent 2700 mAh battery.
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LG told me they would replace the device, but then told me they wanted €400 because there was a crack on the screen, even though this was totally irrelevant to the bootloop problem. What a shit-show of a device, I will be avoiding LG in the future…
I faced the issue after warrenty was expired. LG service center said that mother board needs to be replaced and asked for 13k which obviously i didnt pay.
Is company actually refunding the amount? Please let me know the process.
Hi Nupur,
Yes, the company is refunding the money or exchanging it with another device if your Nexus 5X is under warranty.
Recently one of our readers faced the same issue and his mobile is not under warranty.
They replaced the motherboard for 5K only.
I suggest you go to another service center. 13K is a hell lot of amount. You can get the motherboard replaced for around 4K t0 5K.
If you are techie, follow this guide to fix Nexus 5X boot loop problem – https://www.geekdashboard.com/fix-nexus-5x-bootloop/
Hey, I too face the same issue buddy. I am from Bangalore, I too was told that I need to pay 13k for replacing the motherboard as I was also facing the boot loop issue. I would like to know the exact details on how to claim the refund. I have contacted LG sometime back without knowing about refund policy and they did just told me that they cannot help me in any way as my warranty is expired. So need your help on this. Love to hear from you Amar and Nupur
Kuldeep, you can not get the refund if device warranty is expired. Unfortunately, you are now left with two options:
1. Visit another service center and try to negotiate the motherboard price.
2. Follow our DIY guide to fix the bootloop problem.
Link: https://www.geekdashboard.com/fix-nexus-5x-bootloop-unblod-tool/
I just got my phone back from LG’s Texas repair facility. They replaced the main board and no refund was given. It was under warranty and my phone now has a 90 day warranty after the repair.
Spoke with LG and they absolutely won’t refund you. They’ll let you send it back to them and if it’s a bootloop problem, they’ll fix it, but you’re out a phone for the month it’ll take them.
Will it be fixed for free?
Yes, they should.
I got this issue after the warranty expired. I am asked to pay 12.5K in Bangalore service center. Is it fair to make the customer pay for a manufacturing defect?
Hi,
12.5K is huge for their own mistake. I suggest go to another service center. Ask them for a full refund.
LG Nexus 5x 16 gb was absolutely rubbish phone.
Well, I guess if you’re stuck with your phone, but also had a broken screen a few months sooner, you’re definitely screwed.
I can tell you that LG device I bought was the last one.